Effective Date: 17 August 2026

This page is the authoritative Terms of Service for TechForge Direct. The same text is published as our checkout Terms of service. Where any other document on this Site differs, this page governs.

1. Who We Are

TechForge Direct is the trading name of JCO Holdings LLC, a Colorado limited liability company ("we", "us", "our"). These Terms govern your use of techforgedirect.com and any purchase you make from us. By using the Site or placing an order you agree to them.

2. Eligibility

You must be at least 18 and have the legal capacity to enter these Terms. If you are ordering on behalf of a company, you confirm you have authority to bind it.

3. Accounts

To access certain features you may create an account. You agree to provide accurate information, keep it current, maintain the confidentiality of your credentials, and notify us immediately of any unauthorized use.

4. Orders, Sourcing and Availability

We do not warehouse equipment ourselves. We are an authorized dealer for the manufacturers listed in the Dealer Authorization section of our About Us page, which is the authoritative list, and equipment is ordered from the manufacturer or its distribution network once your order is placed. Every product listed on this Site is currently available to order, and all products are subject to availability from the manufacturer. Because we order from the manufacturer after you buy, availability is confirmed when your order is placed; if an item is on back-order or has been discontinued we will contact you promptly and you may cancel for a full refund with no fee. Estimated delivery times are published in our Shipping Policy. We reserve the right to limit the quantities of any products we offer.

5. Pricing and Payment

Prices are in USD and may change without notice. The price that applies to your order is the price displayed when you complete checkout. If a product is listed at an obviously incorrect price due to an error, we will contact you before processing and you may cancel for a full refund.

Standard curbside freight shipping within the contiguous United States is included. Optional delivery services — liftgate, residential, limited-access, inside delivery and rigging — are not included in the standard price. Where a fixed price for one of these is shown at checkout, that is what you pay; where a fixed price is not available, we quote the cost in writing and charge it only with your prior written approval. Applicable sales tax is calculated at checkout and shown as a separate line. We do not add membership fees, handling fees, subscriptions or any charge you have not seen and approved.

Card and wallet payments are processed by Shopify Payments and other PCI DSS compliant processors; we do not store your card details. Pay-over-time financing, where offered, is provided by Affirm through Shop Pay, not by us. Approval is subject to Affirm's credit assessment, and depending on the plan you are offered an installment plan may carry interest and fees, meaning the total you pay may exceed the cash price shown on the product page. Your installment agreement is with Affirm. See our Payment Options page for the authoritative list of accepted payment methods.

6. Cancellation, Returns and Refunds

You may cancel your order for a full refund with no fee if we receive your cancellation request within 24 hours of placing it and before it ships. After 24 hours, or once the order has shipped, a change-of-mind cancellation is treated the same as a change-of-mind return: a 25% restocking fee applies. Full terms, including the exception for orders delayed or discontinued by the manufacturer, are in our Cancellation Policy.

• Defective, damaged or incorrect items: full refund or replacement, we pay return transport, no restocking fee, no 24-hour limit.
• Change of mind: full refund with no fee within 24 hours of order placement and before shipment; after that, a 25% restocking fee applies and you pay return shipping or freight, quoted in writing before you commit.

Full terms are in our Return and Refund Policy. We may refuse or cancel an order for reasons including manufacturer unavailability, an error in the description or price, or suspected fraud. Where we cancel, we refund in full and tell you why.

7. Delivery and Risk

Delivery terms, freight requirements and transit coverage are set out in our Shipping Policy. Risk of loss passes on delivery to the carrier, but nothing in this clause limits your rights where goods arrive damaged — see Section 8.2 ("Damaged Packages") of our Shipping Policy and Section 7.2 ("Defective or Damaged Goods") of our Return and Refund Policy.

8. Intellectual Property

Content we create — our name, logo, site design and original text — belongs to JCO Holdings LLC. Manufacturer-supplied product images, specifications and descriptions remain the property of the respective manufacturer and are used to identify and describe equipment we are authorized to sell. All third-party product names, brand names, logos and trademarks belong to their respective owners.

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for your own personal or internal business purposes, including evaluating and purchasing equipment. You agree not to reproduce, duplicate, copy, sell or resell any portion of the Site without express written permission, and not to use our name or trademarks in meta tags or hidden text without our written consent.

9. Acceptable Use

Do not use the Site for any unlawful purpose, attempt unauthorized access, or disrupt the Site or its networks. If you submit content to the Site, you grant us a non-exclusive, royalty-free licence to use and display it, and you agree not to submit anything illegal, harmful, abusive, defamatory, obscene, or infringing on another party's rights.

10. Disclaimers

The Site is provided on an "AS IS" and "AS AVAILABLE" basis and we make no warranty about the operation of the Site itself. This concerns the Site and does not limit our obligations in respect of the products we sell, which are governed by the manufacturer's warranty, our Return and Refund Policy, and your rights under applicable law, none of which are excluded here. See also our Disclaimer Policy.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages arising from your use of or inability to use the Site. Nothing here limits your rights under our Return and Refund Policy, your rights in respect of a defective or mis-described product, or any right that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless JCO Holdings LLC and its affiliates from any claims, damages, losses, liabilities or costs arising from your use of the Site, your violation of these Terms, or your violation of any third-party right.

13. Termination

We may suspend or terminate your account and access to the Site if you breach these Terms. Termination does not affect any order already placed or any refund due to you.

14. Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles. Nothing here deprives you of the protection of mandatory consumer protection law in your state of residence.

15. Changes to Terms

We may modify these Terms at any time. Changes are effective upon posting and apply to orders placed after that date. The terms that govern your order are those in effect at the time of purchase.

16. Miscellaneous

If any provision is found unenforceable, the remaining provisions remain in effect. These Terms, together with our Billing Terms and Conditions, Payment Options, Shipping Policy, Return and Refund Policy, Cancellation Policy, Disclaimer Policy, Cookie Policy and Privacy Policy, constitute the entire agreement between us regarding the Site. Our failure to enforce any right is not a waiver of it.

17. Contact Information

• Legal entity: JCO Holdings LLC, a Colorado limited liability company, trading as TechForge Direct
• Registered office / mailing address: 1500 N Grant Street, Suite N, Denver, CO 80203, United States (registered agent address — not a retail or warehouse location)
• Email: support@techforgedirect.com
• Phone: (720) 575-1376
• Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time