Return and Refund Policy

Return and Refund Policy

Effective Date: July 29, 2026

1. Summary — read this first

We want you to know exactly what a return costs before you buy.

• 30 days to request a return from the date you receive your order.
• You are responsible for paying the return shipping costs of the items in your order.
• Change of mind: a 25% restocking fee is deducted from your refund.
• Damaged or incorrect on arrival: we make it right at no cost to you — see Section 6.
• Refunds are processed within 7 days of your returned item being received and inspected.

Example: on a $10,000 machine returned because you changed your mind, the restocking fee is $2,500, and return shipping is additional and payable by you.

2. Contact

Email: support@techforgedirect.com
Phone: (720) 575-1376
TechForge Direct, a trading name of JCO Holdings LLC
Registered office / mailing address: 1500 N Grant St, Ste N, Denver, CO 80203 (registered agent address — not a retail or warehouse location; do not send returns here)
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

3. How to start a return

Email support@techforgedirect.com or call (720) 575-1376 within 30 days of delivery with your order number and the reason for the return. Our team will assess whether your request meets the conditions below. Once approved, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions.

Do not ship anything back before you have an RMA number. Unauthorized returns may be refused. Please ship within 7 days of receiving your return authorization.

4. Preparing your return

4.1 Attach the shipping label. Download and print the return shipping label provided in our email. Affix the label to the outside of the package.

4.2 Condition. The item must be unopened, unused and in delivery condition, including all original packaging and accessories, in a condition such that it can be re-sold as new. Machinery must not have been wired in, powered on or put into service. You will need to provide photographic evidence of this when you launch your return request. If the item does not arrive back in this condition, we may not be able to process your refund.

4.3 Proof of purchase. A receipt or order number is required.

4.4 Freight items. Machinery shipped by LTL freight cannot be returned by parcel carrier. Contact us and we will schedule collection and provide a bill of lading. Re-crate the machine to its original standard, bolted or strapped to a pallet, and keep the original crate until your return window has closed.

5. Return shipping costs

You as the customer are responsible for paying the return shipping costs of the items in your order. On freight-shipped machinery, return freight can be substantial. We will quote the exact amount in writing before you commit, so you decide with the full figure in front of you.

6. Damages or incorrect products

If your product arrives damaged, or you receive an incorrect product, note it immediately when signing for delivery and send photographs to support@techforgedirect.com the day of delivery. Keep all the original packaging.

We will ensure you get the correct product you ordered, undamaged, as soon as possible, at no cost to you. This is not a return under Sections 4 and 5 — you do not pay shipping and no restocking fee applies.

Items that become damaged after use are non-refundable unless covered under the manufacturer's warranty.

7. Restocking fee

Change-of-mind returns carry a 25% restocking fee, deducted from your refund. On a $10,000 machine that is $2,500. No restocking fee applies to damaged or incorrect products under Section 6.

8. Equipment and machine orders

Many products we sell are professional machines supplied by third-party manufacturers. Custom-configured, made-to-order or special-voltage machines built to your specification cannot be returned once production or shipment has begun, because the manufacturer will not accept them back. Where this applies to a product you are considering, contact us before ordering and we will confirm in writing.

9. Refunds

Refunds are issued after we receive and inspect the returned item, and are processed within 7 days of the returned item being received. We will email you to confirm approval or explain any rejection. Your bank or card issuer may take additional time to post the refund. Where an order was paid using Shop Pay Installments, the refund is returned to Affirm, who then adjust your plan.

A partial refund may apply where an item is returned not in its original condition, damaged, or missing parts for reasons not attributable to us.

10. Cancellations

You may cancel at any time before your order ships, for a full refund with no fee. Because equipment is ordered from the manufacturer after you buy, please tell us as early as you can. Orders cancelled after items have shipped follow this Return Policy and are subject to return shipping costs and the restocking fee.

If we notify you of a manufacturer lead time materially longer than the estimate shown on the product page, you may cancel for a full refund at that point regardless of timing.

11. Exchanges

We accept exchanges for damaged or incorrect items, and for a different model or configuration where the manufacturer permits it. Contact support@techforgedirect.com.

12. Manufacturer warranty

Manufacturer warranties are offered and administered by the manufacturer under their own terms and are separate from this policy. We will help you make a claim and put you in contact with the right people.

13. Your legal rights

This policy does not affect any statutory rights you have under applicable federal or state law.

TechForge Direct, a trading name of JCO Holdings LLC
Phone: (720) 575-1376
Email: support@techforgedirect.com
Business hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time