Refund policy

Effective Date: July 29, 2026

1. Overview (Quick Reference)

  • Return Window: 30 days from delivery
  • Product Condition Accepted: New (unused, original packaging, tags/accessories included) for change-of-mind returns; any condition for defective, damaged, or incorrect items
  • Return Method: By mail (USPS, UPS, or FedEx for parcel items; LTL freight carrier for large machinery)
  • Return Shipping Cost: Customer pays for change-of-mind returns; TechForge Direct pays for defective, damaged, or incorrect items
  • Restocking Fee: 25% for change-of-mind returns; 0% for defective, damaged, or incorrect items
  • Refund Processing Time: 7 days after we receive and inspect the returned item
  • Refund Method: Original payment method
  • Exchanges: Accepted for defective, damaged, or incorrect items

2. Scope and Intent

This Return and Refund Policy applies to all purchases made through the TechForge Direct website located at techforgedirect.com ("Website") and shipped to customers within the 48 contiguous United States and Washington, DC.

3. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@techforgedirect.com
  • Phone: (720) 575-1376
  • Address: 1500 N Grant Street, Suite N, Denver, CO 80203, United States (registered office / mailing address — not a retail store or warehouse; do not send returns here without an RMA number)
  • Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time

4. Return Eligibility

Customers have the right to return products within 30 days of receipt, subject to the conditions below. We accept returns for both defective and non-defective products. Returns requested more than 30 days after delivery may be accepted at our discretion and, if approved, are eligible for a partial refund only — see Section 8.3.

4.1 Conditions for Return

  • For Non-Defective Returns (Change of Mind): The product must be unused, undamaged, and in the same condition you received it, in its original packaging with all labels, tags, and accessories included. Machinery must not have been wired in, powered on, or put into service. Photographic evidence of this condition is required to open the return request.
  • For Defective or Damaged Returns: Items are accepted regardless of condition. Please provide photos or videos as documentation of the defect or damage.
  • Proof of Purchase: A receipt or order number is required for all returns.

5. Return Process

5.1 Initiating a Return

Contact Customer Service: email support@techforgedirect.com or call (720) 575-1376 within 30 days of receiving your order. Provide your order number and a detailed reason for the return.

Return Authorization: After reviewing your request, we will provide return instructions and a Return Merchandise Authorization (RMA) number. Do not ship anything back before you have an RMA number — unauthorized returns may be refused. Change-of-mind returns are subject to a 25% restocking fee, deducted from your refund.

5.2 Preparing Your Return

Package the item securely in its original packaging with all accessories, manuals, and included parts. Include the RMA number and any supporting documentation or images.

Return Label: For change-of-mind returns, you will need to download and print your own return label — providing and paying for it is the customer's responsibility. For defective, damaged, or incorrect items, TechForge Direct provides a prepaid return label (or arranges freight collection for large machinery).

Freight items: Machinery shipped by LTL freight cannot be returned by parcel carrier. Contact us and we will schedule collection and provide a bill of lading. Re-crate the machine to its original standard, bolted or strapped to a pallet, and keep the original crate until your return window has closed.

5.3 Shipping the Return

Ship using a trackable method within 7 days of receiving your return authorization.

6. Return Shipping Costs and Fees

  • Return Shipping Costs (Change of Mind): The customer is responsible for return shipping costs. On freight-shipped machinery this can be substantial — we will quote the exact amount in writing before you commit.
  • Return Shipping Costs (Defective, Damaged, or Incorrect Items): TechForge Direct covers return shipping costs.
  • Restocking Fees: A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective, damaged, or incorrect items.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind (Non-Defective Products)

Items must be unused, undamaged, and in original packaging with tags and accessories intact. Return request must be made within 30 days of receipt. A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the customer's responsibility.

7.2 Defective or Damaged Goods

Note visible damage immediately when signing for delivery, or decline the shipment. If damage is discovered after acceptance, or a defect appears later, contact us within 30 days of delivery with photos or videos. We will offer a replacement or full refund — no restocking fee, and we cover return shipping.

7.3 Incorrect Product Received

Inform us immediately upon receipt. We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product at no additional cost.

7.4 Product Never Arrived

Contact us if your product does not arrive within the estimated delivery window shown in our Shipping Policy. We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement.

7.5 Order Cancellation

Within 24 Hours (Before Shipment): You can cancel your order for a full refund, no fee, if the cancellation request is received within 24 hours of order placement and before the order has shipped.

After 24 Hours, Before Shipment: If more than 24 hours have passed since you placed your order but it has not yet shipped, you can still cancel. This is treated as a change-of-mind cancellation: a 25% restocking fee is deducted from your refund.

After Shipment: If the order has already shipped, please follow the return process once received. A 25% restocking fee applies to change-of-mind cancellations after shipment.

8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item. We will notify you by email of approval or rejection. Items must meet the eligibility criteria in Section 4.

8.2 Refund Processing

Refunds are processed to the original payment method within 7 days of the returned item being received and inspected. Your bank or card issuer may take additional time to post it. Where an order was paid using Shop Pay Installments, the refund is returned to Affirm, who then adjusts your plan.

8.3 Partial Refunds

Partial refunds may apply where:

  • The item is not in original condition, is damaged, or is missing parts for reasons not attributable to us
  • The item is returned more than 30 days after delivery

9. Exchanges

We accept exchanges for defective, damaged, or incorrect items, and for a different model or configuration where the manufacturer permits it. To request an exchange, contact us at support@techforgedirect.com.

10. Non-Returnable Items

The following are not eligible for return or refund:

  • Custom-configured, made-to-order, or special-voltage machines built to your specification, once production or shipment has begun (the manufacturer will not accept these back) — contact us before ordering if this applies to a product you're considering
  • Items marked "Final Sale"

11. Timelines

  • Return Window: 30 days from delivery
  • Damaged Package Reporting: Immediately at delivery for visible damage; within 30 days of delivery for defects discovered later
  • Refund Processing Time: 7 days after we receive and inspect the returned item

12. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable federal or state law.

13. Questions and Support

TechForge Direct, a trading name of JCO Holdings LLC
Phone: (720) 575-1376
Email: support@techforgedirect.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time
Address: 1500 N Grant Street, Suite N, Denver, CO 80203, United States

By making a purchase on our Website, you agree to this Return and Refund Policy.