Disclaimer Policy

Disclaimer Policy

Effective Date: July 28, 2026

1. Introduction

This Disclaimer applies to general editorial and informational content on techforgedirect.com (the "Site") — guides, articles, comparisons, blog posts, and similar material. It does not limit our responsibility for the products we sell, our product listings, our pricing, or our published policies. Those are governed by our Terms of Service, Shipping Policy, and Return and Refund Policy.

2. Authorized Dealer Status, Trademarks, and Affiliation

TechForge Direct, a trading name of JCO Holdings LLC, is an authorized dealer within the United States for the following manufacturers: Dake Corporation, Full Spectrum Laser, FLUX, CreatBot, Geo Knight & Co., and Makinex. Products from these manufacturers are sold new, in original manufacturer packaging, with applicable manufacturer warranty. If you would like to see our dealer authorization for a particular brand before you buy, ask us and we will provide it.

We are not an authorized dealer, distributor, or representative of any manufacturer not named above, and we do not sell products from any other manufacturer. Where the Site references another company, product, or software — for example noting that a machine is compatible with third-party design software — that reference is descriptive and for identification only, and does not imply affiliation with, sponsorship by, or endorsement by that company.

All product names, brand names, logos, and trademarks are the property of their respective owners.

3. Manufacturer-Supplied Marketing Content

Some product descriptions on this Site reproduce marketing material, technical claims, performance figures, and customer case studies published by the manufacturer of that product. Where a case study names a third-party company, that company is a customer or reference of the manufacturer, not of TechForge Direct, and its inclusion does not imply any relationship between that company and TechForge Direct. Comparative or competitive statements within manufacturer-supplied copy are the manufacturer's opinion, not ours.

4. Product Specifications

Specifications, dimensions, capacities, voltages, weights, and included equipment are supplied by the manufacturer and reproduced in good faith. Manufacturers revise their products, and a specification may change after we publish it. We correct errors as soon as we become aware of them.

Before you buy a machine, confirm with us that the voltage, phase, footprint, and capacity suit your site. Email support@techforgedirect.com or call (720) 575-1376 and we will verify the current specification with the manufacturer. If you receive a product that does not match its published specification, that is a mis-described item and is covered by our Return and Refund Policy at our cost.

5. Product Images

Product photography is supplied by the manufacturer. Some manufacturers publish a single image for a family of machines, so the photograph shown may depict a different size, configuration, or station count within the same series. The written specification and model number on the product page, not the photograph, define what you are buying. If you want to confirm the appearance or configuration of a specific model before ordering, contact us and we will obtain a model-specific image or drawing from the manufacturer.

6. Product Warranties

Manufacturer warranties referenced on a product page are offered and administered by the manufacturer under the manufacturer's own terms. Warranty eligibility, coverage, and claims are determined by the manufacturer. We will help you make a claim and put you in contact with the right people. If you have a question about warranty coverage on a specific machine, ask us before purchasing and we will confirm the details.

Manufacturer warranty is separate from, and does not replace, your rights under our Return and Refund Policy.

7. Extended Warranties and Paid Support

Some manufacturers offer optional extended warranty plans, and some offer paid training or personal support packages. Where these appear on our Site they are separate, optional purchases:

• Extended warranties are offered, underwritten, and administered by the manufacturer, under the manufacturer's own terms. TechForge Direct does not underwrite them and does not determine coverage or claim outcomes.
• Paid training and personal support packages are supplementary to — not a replacement for — the free pre-sales and order support we provide by phone and email to every customer.
• An extended warranty or support package is never required in order to buy a machine, and declining one does not affect the manufacturer's standard warranty or your rights under our Return and Refund Policy.

If you are considering one of these, ask us first and we will send you the manufacturer's terms in writing.

8. Installation, Operation, and Safety

Industrial machinery must be installed, commissioned, and operated in accordance with the manufacturer's manual and applicable safety regulations, and in many cases requires a qualified electrician. Any general guidance on this Site is informational and does not replace the manufacturer's documentation, a licensed professional, or applicable OSHA and local code requirements. You are responsible for safe installation, operation, training, and maintenance.

9. No Professional Advice

General information on the Site relating to legal, financial, tax, or regulatory matters is not advice and should not be relied on as a substitute for a licensed professional.

10. External Links

The Site may link to third-party websites, including manufacturer sites and documentation. We do not control that content and are not responsible for its accuracy or availability.

11. Editorial Content

General editorial and informational content on the Site is provided on an "as is" basis. We make no guarantee that such general content is complete, current, or free from error, and we reserve the right to update it at any time. For the avoidance of doubt, this Section does not apply to product listings, pricing, or our published policies.

12. Contact Us

Email: support@techforgedirect.com
Phone: (720) 575-1376
Online: techforgedirect.com/pages/contact
Mail: TechForge Direct, a trading name of JCO Holdings LLC — registered office / mailing address: 1500 N Grant Street, Suite N, Denver, CO 80203, United States (registered agent address — not a retail or warehouse location)