Cancellation Policy

Cancellation Policy

Effective Date: July 29, 2026

You can cancel any time before your order ships

If you change your mind, you may cancel your order at any point before it ships and receive a full refund with no fee of any kind. There is no 24-hour cut-off and no cancellation charge.

To cancel, contact us as soon as possible with your order number:

Email: support@techforgedirect.com
Phone: (720) 575-1376

Why timing matters

TechForge Direct does not hold equipment in stock. When you place an order we order the equipment from the manufacturer or its distribution network. The earlier you tell us, the more straightforward the cancellation is. Once a machine has been released to a freight carrier we can no longer stop it.

If your order has already shipped

Once an order has shipped it can no longer be cancelled, but you can still return it. It becomes a return under our Return and Refund Policy, which means:

• You are responsible for the return shipping costs. On freight-shipped machinery this can be substantial. We will quote the amount in writing before you commit, so you can decide with the full figure in front of you.
• A 25% restocking fee is deducted from your refund.

Contact us and we will arrange the return and confirm the exact costs first.

If we cannot meet the delivery estimate

If, after you order, the manufacturer confirms a lead time materially longer than the estimate shown in our Shipping Policy or on the product page, or your item is on back-order, we will contact you. You may cancel at that point for a full refund with no fee, regardless of how much time has passed.

Cancellations initiated by us

We may cancel an order and refund you in full where a product is discontinued or unavailable from the manufacturer, where there was a pricing or description error, or where a transaction is suspected to be fraudulent. We will always tell you why.

Damaged or incorrect items

None of the above applies. If your product arrives damaged, or you receive an incorrect product, note it when signing for delivery and send us photographs the day of delivery. We will ensure you get the correct product you ordered, undamaged, as soon as possible, at no cost to you — no return shipping charge and no restocking fee. See Section 6 of our Return and Refund Policy.

TechForge Direct, a trading name of JCO Holdings LLC
Phone: (720) 575-1376
Email: support@techforgedirect.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Registered office / mailing address: 1500 N Grant St, Ste N, Denver, CO 80203 (registered agent address — not a retail or warehouse location)