Cancellation Policy

Effective Date: August 22, 2026

Cancel within 24 hours for a full refund

If you change your mind, you may cancel your order for a full refund with no fee of any kind, provided we receive your cancellation request within 24 hours of placing your order and before it ships.

If more than 24 hours have passed but your order has not yet shipped, you can still cancel it — see “After 24 hours, or once your order has shipped” below. The same 25% restocking fee applies as it would to a change-of-mind return.

To cancel, contact us as soon as possible with your order number:

Email: support@techforgedirect.com
Phone: (720) 575-1376

Why timing matters

TechForge Direct does not warehouse equipment itself. When you place an order we order the equipment from the manufacturer or its distribution network. The earlier you tell us, the more straightforward the cancellation is. Once a machine has been released to a freight carrier we can no longer stop it.

After 24 hours, or once your order has shipped

If more than 24 hours have passed since you placed your order, or if it has already shipped, we can still cancel it for you, but it is treated as a change-of-mind cancellation, on the same terms as a change-of-mind return under our Return and Refund Policy:

• If the order has already shipped, you are responsible for the return shipping costs. On freight-shipped machinery this can be substantial. We will quote the amount in writing before you commit, so you can decide with the full figure in front of you.
• A 25% restocking fee is deducted from your refund.

Contact us and we will arrange the cancellation or return and confirm any costs first.

If we cannot meet the delivery estimate

If, after you order, the manufacturer confirms a lead time materially longer than the estimate shown in our Shipping Policy or on the product page, or your item is on back-order, we will contact you. You may cancel at that point for a full refund with no fee, regardless of how much time has passed.

Cancellations initiated by us

We may cancel an order and refund you in full where a product is discontinued or unavailable from the manufacturer, where there was a pricing or description error, or where a transaction is suspected to be fraudulent. We will always tell you why.

Damaged or incorrect items

None of the above applies. If your product arrives damaged, or you receive an incorrect product, note it when signing for delivery and send us photographs the day of delivery. We will ensure you get the correct product you ordered, undamaged, as soon as possible, at no cost to you — no return shipping charge and no restocking fee. See Section 7.2 of our Return and Refund Policy.

TechForge Direct, a trading name of JCO Holdings LLC
Phone: (720) 575-1376
Email: support@techforgedirect.com
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Registered office / mailing address: 1500 N Grant St, Ste N, Denver, CO 80203 (registered agent address — not a retail or warehouse location)