Shipping policy

Shipping Policy

Effective Date: July 29, 2026

We offer FREE standard shipping throughout the United States*. No hidden costs at checkout.

*Standard free shipping is curbside or dock-to-dock delivery to a commercial address, or parcel delivery for smaller items. The following delivery services are not included and are charged separately: liftgate service, residential delivery, limited-access delivery, inside delivery, and rigging.

If you require any of these, tell us before or immediately after ordering and we will quote the cost in writing for your approval. Typical costs run from roughly $150 to several hundred dollars depending on the service, the machine and the site. We will never add a charge without your prior written consent.

Summary

Order cutoff: 5:00 PM Eastern Time
Handling time: 1 to 3 business days (Mon–Fri)
Transit time: 3 to 7 business days (Mon–Fri)
Total delivery time: 4 to 10 business days (Mon–Fri)

These are estimates, not guarantees. Delivery estimates may be affected by manufacturer production schedules, carrier capacity, weather and other factors outside our control.

1. Shipping destinations

We ship within the United States only. We do not ship internationally, and we do not ship to freight forwarders for export.

2. How we source and process orders

Please read this section before ordering. TechForge Direct does not hold equipment in stock. We are an authorized dealer, and equipment is ordered from the manufacturer or its distribution network once your order is placed. Most machinery ships directly from the manufacturer.

As soon as we receive your order we confirm with the manufacturer that your item is available for shipment within the handling time above. If your item is on back-order, or the manufacturer confirms a lead time materially longer than the estimate above, we will contact you promptly. You may cancel at that point for a full refund with no fee, or agree a revised date with us in writing.

If you need a firm delivery date before you buy, contact us at support@techforgedirect.com or (720) 575-1376 with the model number and we will confirm the current lead time with the manufacturer in writing.

3. Confirmation, shipment and tracking

You will receive an order confirmation email as soon as you place your order. Once your order leaves the manufacturer or warehouse we will send you a shipping confirmation within 24 hours, containing your tracking number or freight PRO number and a link to the carrier's website. If you do not receive a shipping confirmation within five business days, please follow up at support@techforgedirect.com.

The Track Your Order link in the site navigation takes you to your account order history and requires an account. If you checked out as a guest, use the tracking number from your dispatch email on the carrier's website, or contact us and we will trace it for you.

Parcel shipments move via USPS, UPS or FedEx. Freight shipments move via LTL carriers including FedEx Freight, Old Dominion, XPO Logistics and Estes Express.

4. Freight (LTL) deliveries

Large and heavy equipment ships by LTL freight, in most cases directly from the manufacturer. The carrier will contact you to schedule a delivery appointment and someone must be present to receive and sign for the shipment. Standard included freight delivery is curbside or dock-to-dock at a commercial address. You are responsible for unloading, and for having a forklift, loading dock or equivalent equipment available.

You are responsible for confirming that the machine will fit through your access route, and that your site has the required electrical service (voltage and phase), before ordering. If you miss a scheduled delivery you may need to collect from the freight depot; redelivery can be arranged but may incur extra cost, which we will tell you in writing before charging.

5. Transit coverage

Shipments we dispatch move under the carrier's standard liability, which we arrange as part of the included shipping. Standard carrier liability is limited by weight and does not necessarily cover the full replacement value of a machine. If you want full declared-value coverage, tell us before you order and we will quote it in writing for your approval.

6. Damages — inspect before you sign

Please inspect the packaging when your items arrive. If you notice any damage you should note it when signing for delivery, or decline to accept the delivery. If you do accept delivery, immediately photograph the damaged packaging and the products inside, and send the photographs to support@techforgedirect.com the day of delivery. Damaged and incorrect items are put right at no cost to you.

7. Delayed, lost or missing items

If your shipment is running materially behind the estimate you were given, contact us and we will trace it with the carrier or manufacturer. If a shipment is confirmed lost, we will send a replacement or issue a full refund, at your choice. If an item is missing from your order, check the packaging and packing slip, then contact us within 30 days with your order number and we will send it or refund it.

8. Returns and refunds

Returns are accepted within 30 days of delivery. You are responsible for return shipping costs, and change-of-mind returns also carry a 25% restocking fee. Damaged or incorrect products are put right at our cost. Full details are in our Return and Refund Policy.

9. Incorrect address

Please ensure your shipping information is correct and that the delivery site can receive the equipment. If a shipment is refused or returned because of an incorrect address, an inaccessible site or a missed freight appointment, redelivery and any carrier charges may be passed through to you. We will tell you the amount in writing before charging anything.

10. Contact

Email: support@techforgedirect.com
Phone: (720) 575-1376
TechForge Direct, a trading name of JCO Holdings LLC
1500 N Grant St, Ste N, Denver, CO 80203, United States (registered agent address — not a retail or warehouse location; please do not send returns here without an RMA)
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time