Shipping policy

Effective Date: August 17, 2026

1. Introduction

At TechForge Direct ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, techforgedirect.com.

Fulfillment Notice: TechForge Direct does not warehouse equipment ourselves. Once you place an order, it is fulfilled directly by the manufacturer or its authorized distribution network. Our registered business office (not a fulfillment center, retail store, or warehouse) is located at 1500 N Grant Street, Suite N, Denver, CO 80203, United States.

2. Shipping Destinations

  • Countries We Ship To: United States (the 48 contiguous states and Washington, D.C.). Shipping is not currently available to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, other US territories, or internationally.
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: Free standard shipping throughout the contiguous United States. Standard shipping covers curbside or dock-to-dock delivery to a commercial address, or parcel delivery for smaller items — there are no hidden fees or additional shipping charges at checkout. Optional delivery services (liftgate, residential delivery, limited-access delivery, inside delivery, rigging) are not included in the standard price. Where a fixed price for one of these is shown at checkout, that is what you pay; where a fixed price is not available, we quote the cost in writing and charge it only with your prior written approval.

4. Order Processing Time

  • Handling Time: Orders are processed with a handling time of 1 to 3 business days. Orders are fulfilled Monday through Friday (excluding holidays).
  • Order Cut-Off Time: The order cut-off time is 5:00 PM Eastern Time. Orders placed before this time will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
  • Backorders: If an item is on back-order, we will contact you promptly, typically within 1 to 2 business days, with an estimated availability date confirmed with the manufacturer.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 3 to 7 business days for all destinations. Orders are shipped Monday through Friday.
  • Total Estimated Delivery Time: 4 to 10 business days from the date the order is placed.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as manufacturer production schedules, carrier capacity, weather conditions, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Domestic Carriers: USPS, UPS, FedEx
  • LTL Freight Carriers (for large equipment): FedEx Freight, Old Dominion, XPO Logistics, Estes Express
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing: Tracking Number, Carrier Name, and Tracking instructions.

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email, or use the Track Your Order link in our site navigation (no account required). You will also receive automatic email updates from the carrier as your package moves through the delivery process.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@techforgedirect.com or (720) 575-1376.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at support@techforgedirect.com or (720) 575-1376.

Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages

If your package arrives damaged: inspect it before you sign for delivery, and note any visible damage at that time or decline the shipment. If damage is found after acceptance, take photos of the damaged packaging and items and contact us the same day at support@techforgedirect.com. Damaged items are eligible for a full refund or replacement, with return shipping covered by us. We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order: contact us within 30 days of receiving your package; provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective returns must be unused, in original packaging, with tags attached.
  • Customer is responsible for return shipping costs on change-of-mind returns.
  • A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective or damaged goods.
  • Refund processing time is 7 days after we receive and inspect the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address: we will contact you to arrange reshipment; additional shipping charges may apply, and we will tell you the amount in writing before charging anything.

12. Contact Information

TechForge Direct
Email: support@techforgedirect.com
Phone: (720) 575-1376
Address: 1500 N Grant Street, Suite N, Denver, CO 80203, United States
Hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time
Response Time: Within 1 business day